Operational Leadership:

• Oversee the day-to-day operations of the strata management company, ensuring efficient delivery of services to all properties under management.

Strategic Planning and Execution:

• Develop and implement strategies to optimize operational performance and align with the company’s long-term objectives.

Client Relationship Management:

• Build and maintain strong relationships with property owners, committees, and residents, ensuring high levels of client satisfaction.

Regulatory Compliance:

• Ensure compliance with strata laws, regulations, and industry standards, managing risk and upholding governance practices.

Financial Oversight:

• Supervise budgeting, financial reporting, and resource allocation to ensure the company operates within its financial parameters.

Team Leadership and Development:

• Lead, mentor, and manage teams, fostering a collaborative work environment and driving professional growth among staff.

Crisis Management:

• Develop and execute crisis response strategies for emergency situations, ensuring continuity and safety for all stakeholders.

Technology and Innovation:

• Implement modern property management technologies to streamline operations and enhance service delivery.

Vendor and Contractor Management:

• Negotiate and oversee contracts with third-party service providers, ensuring quality and cost-effectiveness.

Stakeholder Engagement:

• Act as the primary liaison between the company, property owners, and strata committees, facilitating clear communication and effective decision-making.

Quality Assurance:

• Establish performance metrics and regularly review operations to maintain high standards of service quality.

Community Building:

• Support initiatives to foster positive community relationships among residents and enhance the living experience in managed properties.